Thank you for contacting FedEx. We appreciate your taking the time to send
us this information.
Here are tips on how to recognize a fraudulent e-mail:
-- The e-mail asks for your personal information or a payment. FedEx does
not request personal information or payments via unsolicited mail or e-mail
for goods being shipped or held.
-- The e-mail claims to be from FedEx regarding a package that could not be
delivered. These e-mails ask you to open an attachment to obtain the
airbill or invoice for picking up the package. FedEx tracking updates for
undeliverable packages do not include attachments. The attachment
contained in this type of e-mail activates a virus. DO NOT OPEN the
attachment. Instead, delete the e-mail immediately.
Fraudulent e-mails are the unauthorized actions of third parties not
associated with FedEx. You can help us make your online experience with
FedEx safe and efficient by reporting suspicious e-mails.
The following types of e-mails will be routed to our fraudulent e-mail unit:
-- Unsolicited e-mails that claim to come from FedEx.
-- E-mails that include attachments.
-- E-mails requesting your personal information.
-- E-mails that request a payment.
-- E-mails that misuse the FedEx logo.
Please note that questions about rates, package tracking and other FedEx
service related questions submitted to firstname.lastname@example.org
will not be reviewed
or receive a response. Please direct service related questions to
or FedEx Customer Service by calling